You are eligible for a full refund if:

• The item is returned within 30 days of delivery
• The item is unworn, unwashed, and in its original condition
• All original tags and packaging are intact
• You have proof of purchase (order confirmation or receipt)

To initiate a refund, please follow these steps:

1. Log into your Yora account and navigate to your order history, or contact our customer service team at info@yorallc.com
2. Select the item(s) you wish to return and the reason for your refund request
3. You will receive a prepaid return shipping label via email within 24 hours
4. Pack the item(s) securely in their original packaging and attach the return label
5. Drop off the package at any authorized shipping location

Once we receive your return, our team will inspect the item(s) within 2-3 business days. After approval:

Please note that your bank or payment provider may take additional time to process the refund and reflect it in your account.

In certain cases, partial refunds may be issued:

• Items returned after 30 days but within 45 days of delivery (subject to a 15% restocking fee)
• Items with minor signs of wear or missing tags (assessed on a case-by-case basis)
• Items returned without original packaging

The following items cannot be refunded:

• Items marked as "Final Sale"
• Underwear and swimwear (for hygiene reasons)
• Gift cards
• Items that have been altered, tailored, or customized
• Items returned after 45 days from delivery

If you haven't received your refund within the expected timeline:

1. Check your bank account or credit card statement again
2. Contact your bank or credit card company — processing times vary
3. If you've done both and still haven't received your refund, contact us at info@yorallc.com

Items purchased at a discounted price during promotional events are eligible for a refund at the price paid. Sale items are subject to the same return conditions as full-price items, unless explicitly marked as "Final Sale."

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a free return and issue a full refund or replacement at no additional cost. Please include photos of the damage or defect in your communication to expedite the process.

For refund-related inquiries, please reach out to our customer service team: